How should patient's satisfaction be tested and assessed

How should patient's satisfaction be tested and assessed
How should patient's satisfaction be tested and assessed
Took care of swimming 2009-03-13 days ago, I visited the large hospital of Shanghai, found that there is a " satisfaction test and assessment device " by the service window charging to register . School's original intention is obviously to want to promote the service quality of the window from this, but practical operation comes down, the feedback rate of the testing and assessing device is not high. Most of patients were the elderly originally, pressing must draw out the presbyopic glass to study to test and assess the button first, troublesome unavoidably; Attendants register and charge and is up to one's eyes in work, often neglect and test and assess links too. Gradually, the testing and assessing device becomes a kind of furnishing. I thought, the appearance of satisfaction test and assessment device, itself was a good thing. Once have it for a time, " cured the eldest " The phenomenon of sitting towards the south is rather general, the medical personnel has tough, serves the omission attitude, often make patient and his family go to a doctor " Eat " A stomach grievance. Fortunately, the hospital of Shanghai is becoming riper in management in recent years, every hospital recommend " everything regard patient as the centre " one after another ,Fall over each other to put out humanization and serve the measure, patient's satisfaction has become too that comments on the important index of medical care. For example the intersection of the whole city and " the the intersection of medical organization and the intersection of people and the intersection of questionnaire and loud investigation Wan " in the range ,Become " The popular election " Route of the good hospital. However, once satisfaction test and assessment falls into the convention of formalism, just lose one's own value. The questionnaire investigation of satisfaction, is divorced from actual conditions as a few hospitals design for the impatient. The patient reflects that one leaves hospital: In hospital, a great deal of nursery work partial to worker, undertake, until " you service for berth nurse satisfied with? " The column, does not really know how to answer. And the hospital was in order to try to get the satisfaction mark fast, filled in asking the curly hair for the medical personnel directly unexpectedly, its result of test and assessment is unable to be convincing naturally. Patient's satisfaction is true and objective in test and assessment, concern whether the hospital accepts true will of the people, a step on medical care. For this reason, set up and seek unity of standard in conformity with the test and assessment of satisfaction to patient, avoid " acting on one's own " Test and assessment of the type; In addition, test and assess many details such as the design of the questionnaire, investigation method and want scientific research, make it consult meanings not to test and assess the result.


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