The patient has needs " coordinate " Do the best to satisfy

The patient has needs, " coordinate " Do the best to satisfy
The patient has needs, " coordinate " Do the best to satisfy
Staff reporter hole make quick special correspondent Duan WenLi Medical reform, in most patient hearts, but the word heard in the TV news, too big and too complicated, they only hope to find a doctor, take a fancy to the disease as soon as possible. When it is entered for third year that medicine is improved, the large-scale public hospital like BJ Union Hospital, in what great intensity can meet patient's demands on earth? It is convenient: The attending physician of dept. of orthopedics does not restrict number for May 4 early in the morning, it is very spacious and light to get to heart of uncle Zhang that BJ Union Hospital sees the doctor from Yanbian, Jilin. This not merely because his sons had lined up since 3 o'clock in the morning, hung up the old man of head of the department of bone and practised and grew the professor's expert's number at last, because finish seeing it after being ill even more, the old man practises and survives to pass him a card voluntarily. On the friendship ties card that this doctor Weng gave to the patient, have not merely marked out his paying a home visit for time, he himself and the assistant's mobile phone number, still printing such passage: "Dear friend, we know each other because of seeing the doctor, but I am more willing to believe the friendship. One at once, no matter you (including your relatives and friends) There is joint question of any bone, too no matter where you are, book my clinic in one workday very ahead of time, your trouble, bitterness of registering of long lining up so as not to go. " At the end of last year, the old man practises and grows and prints 1000 such friendship ties cards at one's own expense, has nowadays already basically finished sending. "There is one purpose, that is to facilitate patients. " Doctor Weng tells reporters, always the rumour is getting about in the society that gets that " coordinates " See the doctor difficult, a lot of patient take, right away begin to line up to register from the night really too, it is really especially difficult. "The public hospital reforms complicatedly, and I want to make personal efforts for this. " Nowadays, through the intersection of these friendship ties and Carlos, more than 300 patient's connections reach the old man to practise and grow, only the reporter interviewed on the same day, he received 4 patients' telephone. Old man practise clinic whether regular swab get 1 about o'clock in the afternoon even more morning not growing. However, will print the friendship ties card after the reporter asks him " " When, WengXiShengHuiDa: "Certainly! " As the chief of the office of the department, the old man practises and grows to not merely seek medical advice and provide convenience for the patient hard by oneself, still putting out a measure completely - -Under the situation that expert's number is limited, since the end of last year, dept. of orthopedics has pursued the attending physician and does not restrict the number system. So long as the patient came to the hospital before 4 o'clock that afternoon, dept. of orthopedics guaranteed a patient could hang up the attending physician number. For this reason, 6 high age and service seniority each of attending physician have taken turns to go out and examine full-time every day for two months in succession, switch over to not restricting number of 20 brass-wind instruments every half a day of original attending physician, no matter how late, guarantee a patient finishes seeing the disease. At 30 past 10 on May 5, the reporter hangs up onlying allow the 48th number of attending physician Yu KeYi of number's smoothly. Because patient many the same day, another the intersection of attending physician and one Li paid a home visit to schedule meet and examine patients too, in order to relieve doctor Yu's pressure. Even so, until over 12 o'clock at noon, Yu KeYi did not see the last patient in the morning off. Yu KeYi has made out a bill, an attending physician of dept. of orthopedics can see 40 patients in one day. Only allow, after the number, take, meet, examine 60 patient every day while being average, reach 90 more than even at most. For not influencing the quality of seeing the doctor, doctor Yu moves a lot of brains, before for example open and examine every morninging, the good name of good sign of request slip of big pile of X-rays first, the patient needing to make film can go to dept. of radiology first, hold the film to see a doctor directly subsequently, has saved a large amount of waiting time for the patient. Old man practise give birth to, tell reporter whether only allow number can make able to register patient originally not merely, especially the nonlocal patient can be at once able to register and taking a fancy to the disease, will find the serious disease patient of the difficulty can also change the place of examination to the expert who paid a home visit on the same day directly. And then dept. of orthopedics plan at once only allow the intersection of number and system generalize to associate professor and the intersection of professor and doctor of rank. (leave and rotate the 2nd) (have and connect the 1st) According to the introduction of Wang XiaoBo, head of the outpatient department of BJ Union Hospital, this courtyard of old outpatient buildings were built up in 1978, the ones that designed at that time are maximum to meet the examining amount as 2000 persons of every day. Nowadays, " coordinate " Average daily the intersection of clinic and quantity top 10,000 person, even up to 12700 persons at the peak. Under the circumstances that the hardware transforms the limited situation of space, in order to try hard to increase the number source of the clinic, the hospital has also issued the strict doctor and stopped examining management, the doctor stops examining to need the head of the department to agree and sign at first, must also be coordinated by the head of the department and arranged for other doctors to take the place of and examine or select a time and mend examining in person at the same time. Fast: Routine inspection is finished at 30 past 10 on May 4 on the same day, bring Wang Mei that mother saw the doctor to come to BJ Union Hospital CT to book and line up from Da Tong, Shanxi in front of the window. She asks worrying while passing the list: "Until what time to invite? " "Would like to come at 5 o'clock this afternoon? " In the face of the inquiry of staff members, Mei Xian Wang is distracted, then can't help sighing for one sentence: "Still can make CT at 5 o'clock, that is really excellent! " Wang Mei does not know, for this sentence of " excellent " of the patient's ," coordinate " Radiate the scientific and technological skill group, doctor's group, attend to the group, 112 doctors and nurses skill personnel altogether of registration group, from until 24 o'clock flexible to connect class with, have a rest noon and the intersection of work and half world work extra shifts or extra hours will it be Sunday Saturday 8 o'clock, realized the serious commitment to the patient at last: In normal cases, meet the patient who checks the requirement, can be going to a doctor and finishing the routine inspection of dept. of radiology on the same day. Need flat slice ' Includes the mammary gland) , the intersection of bone and density, angiography, regular CT check and patient that nuclear magnetism check realize zero makes an appointment conventionally. Radiate the money of head of the department to solicit the space to explain, it means the patient can finish checking on the same day that zero makes an appointment, but not publish the report on the same day. It is not routine inspection that need to stop intestines and stomach such as medicine, fasting,etc. and prepare, still need to make an appointment. Jin ZhengYu has done one to count, this nearly 300,000 which have already 2010 grown from more than 260,000 in 2009 to of checking amount every year departments. In March of this year, check the number of people and reach a new high again in the moon, is close to 30,000 persons. On condition that personnel and the apparatus has not obviously increased, the speed of diagnosing the illness in order to accelerate the patient, saving the time of waiting, dept. of radiology uses up the skill all over: Need, wait for the intersection of Forth Five-Year Plan Period and CT for day wait for large-scale to check at most in the past, can finish on the same day ahead of time; Try, realize X-ray,etc. check in the 1 hour letting patient take film, in order to rely on the intersection of inspection and clinical doctor of report carry on the next treatment at once especially. At about 40 past 12 on May 4, the radiologist not attending to dinner Xue HuaDan is seeing the film yet, when the reporter asks whether she is tired, she is sorry to say: "Can you interview someone else? Really have no time, so long as there are tones, I must see the film at once. " Solicit gold the space tells reporters, often there are doctors in dept. of radiology to submit and check the report at about 4 o'clock in the morning, do not know them either Got up at 4 o'clock to begin to work, kept doing until 4 o'clock in the morning. Besides dept. of radiology, " coordinate " Cure the intersection of skill and department, try every means, improve, treat speed too while being other. To? Shu  forges the pavilion servant  Mian is by the square-column  ぷ's condylar Qiao's otter of wooden tablet or slip for writing of 's border fall of vomiting Well up benevolence of Zhi bucktooth nephew Shen,  of enthalpy, endanger  chew bucktooth stir loose  Pao is rolled over Such does Lan fire Hu? Publish the report in 0% the same days. Steady and sure: Subsequent visit realizes and examines on May 5 Thursday afternoon of a reservation, " coordinate " There are more experts of the gynaecology who pays a home visit than usual, patient and relative waiting nearly pack the whole corridor. The nurse on duty tells reporters, each doctor with the above professional title, number in addition, number of making an appointment reach more than 40 on the same day, " see it is the ordinary affair at seven eight in the evening. " Will it be over 4 o'clock afternoon, until the intersection of expert and Deng become gaudy the intersection of consulting room and door, use for case history that line up originally there are 12, among them 4 are that number of hanging out on the same day, 8 are number of making an appointment. Make an appointment holding Henan patient Xiao Wang of number tells reporters, it is really difficult to hang doctor Deng's number, but so long as she think necessary subsequent visit, will make an appointment the intersection of subsequent visit and number of making an appointment of kind next time for patient at going to a doctor card directly. "There is number of subsequent visit, that lets one be steady and sure in the heart! " "Book the old tradition that one is ' coordinates ' for difficult patient's subsequent visit. " Wang XiaoBo is told reporters, but because make an appointment one is only a piece of small paper, the number dealer is very easy to forge. For this reason, transform through the computer system, since last the second half year, " coordinate " Subsequent visit has realized and examined a reservation without exception. The doctor can make an appointment in the consulting room for the patient directly in going to a doctor the card through the computer system, thus has cancelled the reservation one completely. The computer system will also demonstrate patient quantity and time that the doctor has already book been, thus help the doctor shunt patients in an orderly manner. The statistics show, at present, " coordinate " Have already accounted for the same day to register about 57% of the total number in number of making an appointment of the clinic. Gynaecology and obstetrics, stomatology department and leave hospital, realize, 100% make an appointment already by the intersection of patient and subsequent visit. Originally 15 pieces of number are hung only to the outside in head of the department Zhang FuQuan's clinic on every Monday morning of radiotherapy, but he sees more than 50 patients at least each time, he gives and makes an appointment the patient who has the need. He says: "The patient who sees the radiotherapy department is a tumour patient mostly, the patient holds the big pile of films looks for me, can not really bear to say refused. So long as the patient has come, always try every means to relieve some illness for patients, always hope to keep last a gleam of hope for the patient. " For this reason, radiotherapy department is more than 20 doctors and nurses skill personnel, should treat more than 200 patients every day, patients are still receiving treatment at over two o'clock at night every day. There is a slogan in the radiotherapy department: The patient is the first's, the apparatus is the second's, the person in the department is the third's. According to the introduction of Wang XiaoBo, the difficult disease consultation center was established last year in BJ Union Hospital, already the pancreas, chest disease, 3 professional groups of blood lymphoma have been established at present. Those patients different to make a definite diagnosis of do not need to run between numerous departments again, the pace-setter in scientific research of the department needed of the hospital gathers together, jointly a difficult disease patient makes a definite diagnosis of, makes the healing solution, in order to let more difficult disease patients take a fancy to the disease, try hard to have an optimistic view of the disease as soon as possible. Talk with the intersection of president and abundant jade Zhao - -Let patients see some change reporters getting instant result more: " national people have ' coordinate ' " It is a word that the media often quotes while mentioning that it is difficult to see the doctor. You think " Coordinate " What's the meaning that to make the efforts to improve service? Abundant jade Zhao: The imbalance between supply and demand of high-quality medical resource of large-scale public hospital is unusually conspicuous, come to " coordinate " Most last patients nonlocal,in the view of a lot of people, " coordinate " Perhaps it is their last hope. We hope to start from in power, it is convenient to try hard to give patient some more, solve some practical problems for patients more, let patients see some changes of getting instant result more. Let ordinary people get the material benefit that can see, feel, this is that the public hospital reforms the justice that there should be in the question. Reporter: For check let patient to be able to register, do, " coordinate " Medical personnel in by working state already,hospital what respects back them? Abundant jade Zhao: To be frank, " coordinate " Medical personnel capital always getting more arduous very. In fact, further improve the service, it is exactly them on the basis that since I am pressurizing, working overloadingly, in addition, scientific management was realized. Though, the performance is examined and already sloped to the business department, sloped to the front man in distribution, but the encouragement of the material is limited after all, " coordinate " People's sense of duty, sense of honour, sense of calling stimulate the motive power that they improve continuously. Reporter: In the interview, almost every person interviewed mentions to " coordinate " Spirit. Under the great such a environment, " coordinate " How to maintain spirit? Abundant jade Zhao: " rigorous, refinement, diligent, devoting " It is that we are right " Coordinate " The summary of spirit, it is our most valuable wealth too. In the face of numerous and complicated and complicated, is full of external environment condition that lures, the medical personnel is unavoidably puzzled, will complain, but everybody approves from the deep of the heart " Coordinate " Idea. As to " coordinate " People will come to say, " coordinate " Spirit is not empty, but a kind of invisible strength. We will use one's own action, use the love to the patient, will " coordinate " Spirit enriches constantly and combines passing on to go down.


|